If you would like to contact VastGent in regards to our clothing collections like shirts, kurtas, suits, jackets, or whatever, then you have come to the perfect place. Just shoot us a line if you would like us to help you with the sizing, or if you need a certain product that is not available in the market, or even if you just want to say hi.
Why Contact Us?
We are aware that the fashion style that fits a person is very much ingrained in his personality. You might ask yourself, “Will it fit me?” or “Is it possible to change the design of this garment?” Or maybe, “How do you deliver to my area?” These are direct questions, and we invite you to shoot us all of them. We would like to reassure you that you can definitely get in touch with us without having to get shy.
As well, we use this page to establish trust and honesty between us. The communication between you and us is done by a person and not an automated system (although automated systems are helpful). This will facilitate the return of goods, change of goods, the placing of an order for goods made to your specifications, or the ordering of products in large quantities for weddings or other events.
How to Reach Us
- Email: drop us a line at hawkwayspvt@gmail.com
- Social Media DM: Facebook
- Contact Form: fill in your name, e-mail, subject, and message. Press send. We’ll reply within 24–48 hours (mostly quicker).
It’s completely fine if you can only contact us after the closing of our office. Just give us your information, and we will get back to you.
What to Tell Us (Helpful Tips)
Things will get easier and faster if you share the following information when you get in touch:
- If you can, give us the serial number of your purchase.
- Explain your problem or question in detail. For instance, if your small-sized shirt is a little tight in the shoulder, tell us about it in this manner.
- Take a picture and don’t forget to send them along (only do it if it is about fit, defect, or damage)
- Clearly state how you would like this problem to be resolved (refund? exchange? repair?)
- Tell us where you live — city, country so that we can look at delivery or customs barriers
Such information enables us to provide the right solutions faster.
Response Time & Support Policy
Within 24 hours during the weekdays, we commit to our fastest response time. At a weekend or on a holiday, a little delay is expected. But we will say: “No, we’re not ignoring you. Not at all.”
If only the subject of your support ticket would talk about returns, exchanges, or refunds, then definitely, we would dispatch you to our Returns & Refund Policy. But at the same time, we will be there with you every step of the way — no complicated language. If only in the case of fabric, seam, or size, the problem, then we will be more than willing to assist you. In our opinion, everyone has the right to nice, good-looking, and long-lasting clothes.
Why We Value Contact
- Creates the feeling of trust: you know exactly where to find us and what we are doing; this makes you comfortable in making a purchase
- An input or feedback mechanism: your questions or concerns are our guidance to the improvement of products, sizing, and the quality of services
- Connection: in fact, many of the new ideas which we implement are the result of customer”s queries and demands
- Honesty: most of the time, fashion brands employ automation and robots to do the talking while we are not
Final Thoughts
So, no matter if it is a question about a men’s jacket, a kurta, suits, or a fabric story we want to hear from you. You’re more than just a number. You’re a person who still cares about style, comfort, and authenticity. For VastGent, contact is not just a form it’s a bridge between you and our craft.
For all queries, collaborations, or support requests, please reach out to us at hawkwayspvt@gmail.com. We’ll do our best to get back to you within 24–48 hours.
Thank you for choosing VastGent where fashion meets everyday confidence.
